Appointments
Who do I see?
Appointments
Routine appointments
All new requests for GP and Advanced Nurse Practitioner appointments and/or advice will need to submitted via our online consultation tool (PATCHS). This can be accessed via the surgery website or via the NHS App (08:00-18:30 weekdays, except for bank holidays and other times when the surgery is closed).
Within this new system, all PATCHS requests will be reviewed by a clinician, who will then then take appropriate action – this could be arranging an appointment with a specific clinician at the surgery, issuing medication, requesting some investigations, making a referral, or directing the patient to appropriate local services. The reply may come by telephone or email or via the NHS App (with a follow up failsafe email/text message) so please do download the NHS App and check it after submitting a PATCHS request. Patients will receive a reply to a routine PATCHS within two working days. However we acknowledge that some PATCHS will need to be dealt with more promptly – therefore if you feel that you have an issue that needs a same-day response please submit it as early in the morning as possible to enable us to triage it that day.
While we would encourage everyone to complete a PATCHS form for all problems (including home visits), those unable to complete the form via the website or NHS app will still be able to contact the surgery by telephone or in-person – this just means that one of our care navigators will complete the PATCHS request for you. This will then be added to the triage list to be reviewed by the clinician alongside the requests received online.
You will not need to complete a PATCHS consultation for routine reviews such as medication reviews, HRT reviews, Anticoagulation, Asthma and Diabetes reviews. Our Nurses and Pharmacist will continue to invite patients to book an appointment for these when they are due. Patients who have been asked to arrange a follow-up with a GP or Nurse Clinician will be offered appointments at the time (rather than having to submit a new PATCHS), or be able to arrange a follow-up appointment by the phoning the surgery. This will be recorded by the requesting clinician. If we have invited a patient for an appointment with a GP (for example chronic disease related), there will also be a record of this on the system.
Online British Sign Language interpreters are available for your appointments.
Merseyside Society for Deaf People has joined forces with SignVideo to provide British Sign Language Virtual Remote Interpreter Services (VRI) to Wirral GPs. The service is available 8am to 8pm Monday to Friday and Saturday 9am to 4.30pm. The online service is useful for appointments where face-to-face Interpreters are not available.
Contact your GP surgery to request this service for your appointment.
Find out more: https://www.msdp.org.uk/
Cancelling your appointment
If you wish to cancel your appointment, please let us know as soon as you can so that we can offer this to someone else.
You can do this online using our appointment cancellation form.
Cancel your appointmentConsult with a Doctor online
You can also contact a Doctor online using Patchs.
Our online consultation provider has changed to PATCHS. You will automatically be directed to complete the new online consultation form when you select this option via our webpage, or your mobile app.
Online are available from 8am-6.30pm Monday to Friday (excluding bank holidays and other surgery closures).
Start hereExtended Access
If you would like an evening or weekend appointment, we may be able to offer you an appointment in one of our extended access clinics. This may be at one of our local practices and appointments are subject to availability.
Home Visits
We ask that you only request a home visit if you are genuinely unable to get to the surgery for medical reasons. The clinicians will only visit you at home if they think that your medical condition requires this and will also decide how urgently a visit is needed. Please bear this in mind and provide our care navigators with details of the problem to allow the doctors to triage your request.
Please remember that several patients can be seen in the practice in the time that it takes to carry out one home visit. There are also better facilities for examining and treating patients at the surgery.
If you do require a home visit, you may be visited by a clinician from our additional capacity team. This may be a GP, Advanced Nurse Practitioner or paramedic.
