Appointments
Routine appointments
To book a routine appointment, first decide whether your problem is best dealt with by a doctor or a nurse.
Then ring 0151 645 6936 between 8.30 a.m. and 6.30 p.m.
An automated appointment system is also available via this number 24/7, but the surgery will need to have your phone number recorded on our system.
Give the person booking your appointment some idea of the amount of time you think you will need with your doctor or nurse.
It may be, however, that you simply want to talk about an ongoing problem with the doctor of your choice. In this case you can book a telephone consultation. The receptionist will give you an indication of when the doctor will telephone you.
Chaperones
This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend.
On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff. Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy. If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact the Practice Manager or the Office Manager.
BSL Virtual Remote Interpreter Services
Online British Sign Language interpreters are available for your appointments.
Merseyside Society for Deaf People has joined forces with SignVideo to provide British Sign Language Virtual Remote Interpreter Services (VRI) to Wirral GPs. The service is available 8am to 8pm Monday to Friday and Saturday 9am to 4.30pm. The online service is useful for appointments where face-to-face Interpreters are not available.
Contact your GP surgery to request this service for your appointment.
Find out more: https://www.msdp.org.uk/
Cancelling your appointment
If you wish to cancel your appointment, please let us know as soon as you can so that we can offer this to someone else.
You can do this online using our appointment cancellation form.
Consult with a Doctor online
You can also contact a Doctor online using Patchs.
Our online consultation provider has changed to PATCHS. You will automatically be directed to complete the new online consultation form when you select this option via our webpage, or your mobile app.
Online consultations will remain available from 7am-10am Monday to Friday.
Extended Access
Your Healthier South Wirral surgeries are offering Extended Access appointments.
Appointments are now available during the evenings and at the weekend.
You will be offered an appointment at one of the two hubs located at:
- The Allport Surgery, 43 Bridle Road, Bromborough, Wirral CH62 6EE
- Sunlight Group Practice, Sefton Rd, New Ferry, Birkenhead, New Ferry CH62 5HS
Home Visits
House calls are for those people who REALLY are unable to make it to the surgery.
One of your doctors is available for emergency visits every weekday from 8am to 6.30 p.m. Please phone 0151 645 6936 before 10:00 to request a home visit. Please try to give as much information as possible so that the doctor can evaluate the urgency of each call.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
At the current time some home visits may be done by clinicians from the Acute Response Team (ART) who are members of our primary care trust (Healthier South Wirral).
