Civic Way, Bebington, Wirral, CH63 7RX
Telephone: 0151 645 6936
Sorry, we're currently closed. Please call NHS 111
Help Us Help You (Newsletter 2023) Protected Learning Wednesday 22nd November 2023 Operation Care Home Campaign Keep Antibiotics Working Issue with viewing some documents online Newsletter September 2023 NHS Sitting Exercises Talking Together Wirral Leaflet National Data Opt-out Living with or after a cancer diagnosis?
A consultation with a doctor or nurse is by appointment only. Please be aware that it might not always be possible to get an appointment with your GP of choice on a day and at a time of your choosing due to some GP’s only having limited sessions throughout the week.
Once you have made that appointment we urge that you keep it or inform the reception staff if you are unable to make it. Not keeping appointments is unfair on other patients who otherwise have to wait longer. You will get more satisfaction from your appointment if there is enough time to deal with the problem. Try to indicate to the person booking your appointment just how much time you think you are going to need.
If you need an appointment:
For administrative purposes, the office is closed between 12:30 and 13:30, but telephone access is maintained at all times.
It may be, however, that you simply want to talk about an ongoing problem with the doctor of your choice. In this case you can book a telephone consultation. The receptionist will give you an indication of when the doctor will telephone you.
Sometimes an individual problem requires longer than the allotted appointment time and we may therefore run a little late. We ask for your patience in these circumstances.
Patients can also help by remembering the rule that they should only raise one problem in a ten minute appointment. It is also acceptable for patients to make a double appointment if they think that they will require more time. This facility must be used wisely however as a double appointment may mean one less appointment for others.
We have recently reviewed the appointment system in an effort to improve access for our patients.
In response we have:
We will continually monitor our appointment system to see how effective these measures have been.
In future when you call for an appointment you will be encouraged to consider whether your problem can be dealt with by telephone. National research has indicated that more than half of problems can be handled in this way. if you feel that the subject of your consultation does not require an examination then it probably can be handled by telephone which makes it:
If after a telephone consultation both you and the doctor agree that you need to be seen then that will be arranged so you have lost nothing.
We believe that this new approach will:
So next time you phone for an appointment think: